Frequently Asked Questions

Orders & Payments

What payment methods do you accept?
We accept Credit/Debit Card, Bank Transfer, and Cash on Delivery (COD) for orders below PKR 30,000/-.

Can I place an order via WhatsApp?
Yes! You can reach us on WhatsApp for order assistance and inquiries.

Shipping & Delivery

How long does delivery take?
Karachi: 2–3 business days (if suit is ready), or 5–6 days if finishing is required. All other cities: 5–7 business days.

Do you ship internationally?
Yes, we ship to select international destinations. Delivery takes 7–14 business days. Customs duties are the customer's responsibility.

How do I track my order?
Once dispatched, you will receive a tracking number via SMS/WhatsApp.

Returns & Exchanges

What is your return policy?
Please refer to our Returns & Exchanges policy for full details.

Can I exchange a product?
Exchanges are accepted within the specified time frame. Please contact us at customercare@insaffabricsclifton.com for assistance.

Products

Are the colors accurate on screen?
We try our best to display accurate colors, however slight variations may occur due to screen settings.

Do you offer stitching services?
Please contact us directly for information on stitching and customization options.

Contact

Still have questions? Email us at: +92 300 1467223