Insaf Fabrics uses customer information to run the store, fulfil orders and respond to enquiries. This page describes the information involved in those activities.
Information you provide
An order can include your name, email, phone number, billing and delivery addresses, purchased items and payment status. An enquiry includes the name, email, optional phone or order reference, subject and message entered into the contact form. An account or review can also include information you choose to provide.
How information is used
We use these details to process orders, arrange delivery, respond to enquiries and maintain store records. Contact form submissions are stored privately in the store’s administration area for authorised staff to read and respond to. Please avoid sending sensitive information that is not needed for your enquiry.
Payments and delivery
Information needed to complete a transaction or delivery may be shared with the enabled payment provider or courier. Their own privacy practices also apply. Do not send full card details through the contact form or WhatsApp.
Cookies and external links
The store uses cookies for functions such as login, cart sessions and your display-currency preference. Links to WhatsApp, Facebook, Instagram and map services take you to external services with their own privacy practices.
Keeping and managing information
Store and enquiry records are retained as needed to provide customer service, maintain business records and meet applicable obligations. Access is restricted to authorised users. You can contact us to ask about your information, request a correction, or request deletion where appropriate. Some records may need to be retained for order or other applicable requirements.
Contact
For privacy questions, use the contact form or the contact details shown on our contact page.