Please inspect your fabric when it arrives and contact Insaf Fabrics promptly if there is a problem. Keep the order details and original packaging while we review your enquiry.
Requesting help
Use our contact form or WhatsApp and include your order number, the item, the reason for your request and clear photographs where relevant. Please contact us before sending anything back so we can provide the correct instructions.
Fabric condition
For a return or exchange request, keep the fabric unused, unwashed and unstitched, with its labels and packaging where available. Fabric that has been cut, altered or prepared specially for an order may need a separate assessment. Ask us about eligibility before purchasing if you are unsure.
Incorrect or damaged items
If you receive an incorrect, damaged or faulty item, contact us with photographs and your order details. We will review the issue and explain the available resolution and any return arrangements.
Exchanges and refunds
We will confirm whether a return, exchange or refund is approved after reviewing the request and, where necessary, inspecting the item. Exchanges depend on stock availability. Approved refunds are normally returned through the original payment method where supported; processing times depend on the payment provider.
Shipping costs
We will confirm any return shipping arrangements and whether shipping charges are refundable when reviewing your request. Please do not send a parcel without first receiving return instructions.
Your consumer rights
This general policy does not limit any rights that apply under applicable law. For help with a specific order, please contact us.